At Sonix IPTV, we want our customers to feel confident when purchasing an IPTV subscription or related service.
1. Overview
This Refund Policy applies to purchases and subscriptions made through Sonix IPTV.
Before purchasing an IPTV subscription, customers are encouraged to review the available subscription plans, service information, supported devices, applications, and applicable terms and conditions.
By completing a purchase, you acknowledge that you have reviewed and accepted this Refund Policy.
2. 7-Day Refund Period
Sonix IPTV offers a 7-calendar-day refund period for eligible new subscriptions.
If you are not satisfied with your service, you may contact our support team and request a refund within 7 calendar days from the date of your first purchase.
The refund period begins on the date the initial payment is successfully completed.
Refund requests submitted after the 7-day period may not be eligible for a refund unless otherwise required by applicable law.
3. Refund Eligibility
To be considered for a refund, the following conditions generally apply:
- The request must be submitted within 7 calendar days of the initial purchase.
- The request must be made by the original subscriber or purchaser.
- You must provide sufficient order or account information to verify the purchase.
- The subscription must not have been transferred or resold to another person.
- The request must not involve fraudulent, abusive, or unauthorized activity.
- The customer must comply with the applicable Terms and Conditions.
Refund eligibility may also depend on the payment method used and the policies of the relevant payment processor, bank, card issuer, or financial institution.
4. How to Request a Refund
To request a refund, please contact the Sonix IPTV support team within the applicable refund period.
Please provide:
- Full name
- Email address used for the purchase
- Order or transaction details
- Subscription or account details, if available
- Reason for the refund request
- A description of any technical or service-related issue
- Relevant screenshots or other information, if applicable
Providing complete and accurate information can help us review your request more efficiently.
Our support team may contact you if additional information is required to verify the purchase or investigate the issue.
5. Technical Issues and Customer Support
If you experience problems with your IPTV subscription, channels, application setup, login credentials, playback, buffering, or supported device configuration, we strongly recommend contacting our support team before requesting a refund.
Many technical issues may be related to application configuration, device settings, internet connectivity, account settings, server conditions, or third-party software and may be resolved through troubleshooting.
Our support team may ask for information such as:
- Device type and model
- IPTV player or application being used
- Error message
- Screenshot or video of the issue
- Account or subscription information
- Internet or connection details relevant to troubleshooting
Where reasonably possible, Sonix IPTV will attempt to assist customers in troubleshooting service-related problems.
6. Refund Approval
Submitting a refund request does not automatically guarantee approval.
Each request may be reviewed based on factors including:
- Date of purchase
- Subscription type
- Refund eligibility
- Account history
- Payment information
- Nature of the issue
- Previous refund requests
- Compliance with this Refund Policy
If a refund is approved, Sonix IPTV will generally initiate the refund through the original payment method where technically and reasonably possible.
7. Refund Processing Time
Once a refund has been approved and processed by Sonix IPTV, it may take approximately 5–10 business days for the funds to appear in the customer’s account.
The actual processing time may vary depending on:
- Bank
- Card issuer
- Payment processor
- Payment method
- Country
- Financial institution
Sonix IPTV is not responsible for delays caused by third-party payment providers, banks, card issuers, or financial institutions.
8. Original Payment Method
Approved refunds will generally be returned to the original payment method used for the purchase.
We may not be able to send a refund to a different account, card, wallet, or payment method.
If the original payment method is no longer available, Sonix IPTV may request additional information to determine an appropriate refund method, subject to applicable payment-provider requirements.
9. Non-Refundable Situations
Refunds may not be available in circumstances including:
- The 7-day refund period has expired.
- The purchase is a renewal rather than an eligible first-time subscription.
- The customer changes their mind after the applicable refund period.
- The customer has used the service beyond the applicable refund period.
- The customer requests a refund for unused subscription time after the refund period.
- The account or subscription has been transferred, resold, or shared in violation of applicable terms.
- The refund request involves fraudulent, abusive, or deceptive activity.
- The customer has violated our Terms and Conditions.
- The issue is caused by an unsupported device, application, internet connection, VPN, ISP restriction, or third-party software outside our reasonable control.
Where a technical issue may reasonably be resolved, customers are encouraged to contact support before submitting a refund request.
10. Subscription Renewals
Subscription renewals are generally non-refundable.
The 7-day refund period applies only to eligible first-time subscription purchases and does not automatically apply to recurring renewals or previously purchased subscription periods.
Customers are responsible for reviewing their subscription status and renewal arrangements.
If you do not wish to continue your subscription, please contact us or cancel the applicable renewal before the next billing period where cancellation options are available.
11. Partial Refunds
Sonix IPTV generally does not provide partial refunds for unused subscription time after the applicable refund period has expired.
For example, if a customer purchases a subscription and later decides not to use the remaining subscription period, the unused time does not automatically qualify for a partial refund.
Any exception may be considered at our discretion and where permitted by applicable law.
12. Cancellation After the Refund Period
Customers may request cancellation of their subscription after the 7-day refund period.
However, cancellation after the applicable refund period does not automatically result in a refund.
Unless otherwise required by applicable law or specifically agreed by Sonix IPTV, the service may remain active until the end of the current paid subscription period.
13. Payment Disputes and Chargebacks
Before initiating a payment dispute or chargeback, we strongly encourage customers to contact Sonix IPTV support so that we have an opportunity to investigate and attempt to resolve the issue.
Unauthorized or fraudulent chargebacks may be investigated and may result in account restrictions where permitted by applicable law.
Nothing in this section is intended to limit any rights a customer may have under applicable consumer-protection or payment laws.
14. Free Trials and Promotional Offers
Free trials, discounted subscriptions, promotional offers, special pricing, bonus periods, or other promotional services may have separate terms and conditions.
Unless specifically stated otherwise at the time of purchase, promotional services do not automatically qualify for a refund.
Any special refund terms applicable to a particular promotion will be communicated with the relevant offer.
15. Duplicate Payments
If you believe you have accidentally made a duplicate payment for the same subscription or order, please contact our support team as soon as possible.
Please provide the relevant transaction details so that we can verify the duplicate payment.
If a duplicate payment is confirmed, Sonix IPTV will review the transaction and determine the appropriate refund based on the applicable payment method and circumstances.
16. Fraudulent or Unauthorized Transactions
If you believe that a payment was made using your payment method without your authorization, please contact your bank, card issuer, payment provider, or other relevant financial institution immediately.
You should also notify Sonix IPTV support so that we can review the transaction from our side.
We may request transaction information to investigate the matter.
Refunds relating to unauthorized transactions may be subject to verification and the policies of the relevant payment provider.
17. Consumer Rights
This Refund Policy is not intended to remove, exclude, or limit any mandatory rights that may apply to customers under applicable consumer-protection or other laws.
Where applicable law provides customers with rights that differ from this policy, those legal rights will apply to the extent required by law.
18. Changes to This Refund Policy
Sonix IPTV may update or modify this Refund Policy from time to time to reflect changes in our services, payment processes, business practices, or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
The updated policy will apply to purchases and refund requests to the extent permitted by applicable law.
19. Contact Us
If you have questions about this Refund Policy, need assistance with an IPTV subscription, or would like to submit a refund request, please contact our support team:
Email: support@sonixiptvpro.com
When contacting us about a refund, please include your order information and the email address associated with your purchase so that we can locate your transaction and assist you as quickly as possible.
Sonix IPTV Support Team